GENERAL INFORMATION
These General Conditions of Sale are for the purchase of books, prints and tourism products carried out remotely via the web at store.crowdbooks.com, owned by N2o srl, based in Livorno, Via Grande 225. Every purchase transaction will be governed by the provisions as per Legislative Decrees 185/99 and 206/05; the information for the validity of the contract will be governed by art. 12 of the Leg. Decree 70/03 and, with regard to the protection of confidentiality, will be subject to regulation under Leg. Decree 196/03.
CLOSING THE CONTRACT AND ACCEPTING THE TERMS AND CONDITIONS OF SALE
The contracts for the sale of our products on store.crowdbooks.com are deemed finalised at the time of the receipt of the purchase order placed by the customer to N2o srl with the latter accepting it. N2o srl will promptly inform the client that it has received a purchase order from the customer.
The customer, by electronically transmitting the purchase order, states that he or she has read and accepted these contract terms and conditions and agrees to observe and respect them in their dealings with N2o srl.
PROCESSING OF PERSONAL DATA
N2o srl, pursuant to art. 13 of Legislative Decree 196/2003 hereby notifies that the personal and fiscal details acquired, also verbally, in reference to the business relationship, provided directly by the interested parties, or otherwise acquired as part of the company, will be treated in compliance with the above legislation , including the due obligations of confidentiality.
In relation to the above, the rights under Article 7 of Legislative Decree 196/2003 may be exercised.
OBLIGATIONS OF THE CUSTOMER
The Customer is required, prior to submitting his or her order, to carefully read these terms and conditions of sale. Submitting the purchase order implies the customer’s full knowledge and acceptance.
Finally, the Client is obliged, once the purchase process online has been finalised, to print and save these Terms and Conditions of Sale, which were already viewed and accepted during the closure of the contract.
RESOLUTION OF THE ORDER
By placing an order on-line, the customer sends N2o srl a proposal to purchase a product/s in the cart. When the customer places an order online for the products that he or she has entered in the cart, he/she agrees to buy them at the price and terms set out in these Conditions of Sale.
N2o srl will notify the customer acceptance and confirmation of the order.
In particular, N2o srl does not accept orders:
if the items at the time of the order are not in stock or out of stock and / or if the customer cannot or does not want to pay using the payment methods accepted and listed on the site.
PURCHASE METHODS
The customer buys the product, whose features are listed on-line in their respective descriptions and specifications, at the price specified therein in addition to the cost of delivery listed on the site.
Before sending the purchase order, the unit cost of each chosen product is summarised, together with the total cost if the customer wishes to purchase several products and the relative delivery charges.
After submitting a purchase order, the customer will receive an email from N2o srl stating confirmation of receipt of the purchase order and containing the information about the main characteristics of the goods purchased, detailed information on the price, applicable taxes and means of payment and a reference to the general conditions of the contract and the information about the cancellation right, the terms and conditions of its exercise that can be viewed on the website. Following the approval of the Law Decree 4 July 2006 no. 223 “manovra bis” Art. 37 paragraphs 8 and 9, converted into Law no. 248 of 4 August 2006, entered into force 12 August 2006, which restored the obligation to notify the list of clients and suppliers when issuing an invoice, and the Law Decree 78 of 31 May 2010 converted into Law no. 122 of 30 July 2010, calls for the need to require customers to state their VAT and TAX ID in the appropriate fields on the site.
You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site.
PAYMENT
The customer can make the due payment, choosing from one of the following methods.
Payment by PayPal: you can use PayPal, which ensures the confidentiality of the data provided by the customers. For any further information and Legal Agreements, please visit www.paypal.com.
Payment by credit card using Stripe, which ensures the confidentiality of the data provided by the customers. For any further information and Legal Agreements, please visit www.stripe.com.
Payment by bank transfer: Payment by bank transfer can be carried out using the following details:
IBAN: IT72 D032 9601 6010 0006 4377 425
In the name of: N2o srl
In the case of payment made by bank transfer, the purchased goods will be sent via the delivery method listed in the Section “Delivery of Products”, to the address added by the customer upon receipt of accreditation, thus on average of two to five days after completion of the transfer (times vary depending on the bank’s system). To facilitate the process, you can send a receipt of your payment together with your order number by e-mail to support@crowdbooks.com.
DELIVERY OF PRODUCTS
The goods purchased is delivered by Poste Italiane or other couriers to the address added by the customer when placing the order online. Any specific requirements must be detailed by the customer to N2o srl.
N2o srl ensures the delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction taking place. (For payment by cash on delivery, the 15 days will be counted from the date of receipt of the order via e-mail). In the event that the customer chooses to pay cash on delivery, payment can only be made through cash and has to be delivered directly to the courier upon receipt of the goods.
In the case of non-delivery due to the absence of the recipient at the address stated in the order, the courier will leave a notice card and try again a second time; if the recipient is still unavailable, the goods will be returned to the sender (N2o srl).
WARRANTY OF COMPLIANCE AND FAULTY PRODUCTS
The products purchased on the website store.crowdbooks.com are subject to the regulations regarding the sale of consumer goods. The delivered products comply with the features shown on-line in their respective pages and technical specifications. N2o srl is liable to the customer for products that are faulty at the time of delivery.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
RIGHT TO CANCELLATION
The consumer has the right to exercise the right of withdrawal. In particular, the consumer is entitled to withdraw from any contract with N2o srl, without penalty and without specifying the reason within 10 (ten) ten working days of receipt of goods. The right of withdrawal is recognised to the consumer in relation to any goods purchased by him or her on the website store.crowdbooks.com
PROCEDURE TO EXERCISE THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the stated period, a written communication to N2o srl by registered letter with acknowledgement of receipt. Any cancellation notice may also be sent, within the same term, by telegram or fax, provided that it is followed up by registered mail with return receipt within the following 48 hours.
In case of exercising the right of withdrawal, the notification must be sent to the following address:
N2o srl
Via Grande 225
I-57123 Livorno
If goods have been delivered, the customer needs to return them to N2o srl within 15 (fifteen) working days from the date of delivery of the goods. The item/s must be returned to N2o srl along with all accessories and everything originally delivered to the customer, in addition to being packed in its original wrapping. The product must be returned together with a copy of the electronic receipt of order. The costs of returning the goods to N2o srl shall be borne by the customer.
If the right of withdrawal is exercised by the client in accordance with the provisions of this clause, N2o srl will have to reimburse the sums paid by the customer. In particular, N2o srl will proceed to re-crediting, free of charge, the cost of the goods delivery inclusive of shipping charges within thirty (30) days from the date on which it became aware of the right of withdrawal forwarded by the customer. This operation is performed by the financial institution issuing the credit card used for the payment by crediting the amount to the bank account stated by the customer.
N2o srl has the right to reject any returned product with methods other than those listed above, or the manner and timing to notify the right of withdrawal have not been respected.
EXPRESS TERMINATION CLAUSE
In case of failure to pay all or part of the purchase price of the good, N2o srl reserves the right, pursuant to and by effect of art. 1456 of the Civil Code, to consider this contract terminated by sending a written communication to the electronic address of the client.
COMPLAINTS
For any claim or clarification, the customer must e-mail us at: support@crowdbooks.com
The customer will be contacted for clarification within three (3) working days of the request.
APPLICABLE LAW AND COMPETENT COURT
This contract is governed by Italian Law. The exclusive jurisdiction and venue for any legal action brought by the Customer under this warranty or any other legal guarantees will be the Court of Livorno. In case of victory of N2o srl in any legal action, the plaintiff must reimburse N2o srl any expenses incurred, including lawyers’ fees and court costs incurred by N2o srl for its defense.
REFERENCE
The rules of Italian law apply for whatever is not expressly listed in this agreement.